What is the EFQM model?

EFQM is a business performance improvement model developed by the European Forum for Quality Management (EFQM). It is widely used in Europe by large and medium-sized companies as well as public organizations.
The model is based on the principle of the “excellent” organization and describes nine criteria that are necessary for the successful implementation of excellence-oriented thinking and action. These criteria are:

  • Leadership
  • Strategy
  • People
  • Partnerships & Resources
  • Processes, Products & Services
  • Customer satisfaction
  • Employee Satisfaction
  • Social responsibility
  • Results

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